The apartment was:
- not clean
- interior wardrobes were dirty and stored outside furniture, push chairs etc, so not suitable for storing clothes
- very cold as the apartment and terrace received no sun at all
- no heating provided, it cost €1 for two hours, not mentioned in the on-line advertisement.
- kitchen utensils were dirty and/or cracked, so we had to buy some utensils and dishes.
- towels were inadequate so we bought new ones.
We notified the property manager very soon after we arrived, maybe two days later.
Contrary to our opinion he had been told the apartment was fit for incoming guests and said we had never asked if the apartment or terrace received any sun. He also said the advertisement stated the need to pay for heat but I have checked several times and did not see that mentioned.
He offered us a refund for unused days and we moved out two days later to a sunny apartment with sea views with heating included and enjoyed the rest of our stay.
Although it ruined my husband’s birthday, which was during the first few days in Benalmadena we are grateful to the host for motivating us to find a lovely flat in a great neighbourhood we hope to return to.