1/5 Horrible
Joshua M.
11 de octubre de 2023
Aspectos positivos: Ubicación
Aspectos negativos: Llegada y comunicación
Good place - bad property managers
Property managers gave us improper instructions on how to access the apartment. They left us outside for over an hour. After over an hour of waiting finally a lady who just so happened to live in the apartment building (no association with Feel Free) finally let us in after pleading with her that the apartment is actually where we were supposed to be. Our arrival time was asked by the property managers and clearly documented over email prior to getting to San Sebastián. We arrived when stated and followed the instructions with no success. Moreover, the property managers were incredibly difficult to reach when this problem arose and did not even respond to text messages or emails until the following day. Without the kind lady who let us in the apartment building we would have had to sleep on the street. The property managers took no responsibility for their error. I would not recommend ever using feel free as a service in the future.
The apartment itself was fine. But for the price paid, an expectation of service should go as accordingly. This error affected hours of our evening and caused myself and my wife to miss a reservation. Vrbo should provide some sort of compensation for this egregious error.
Joshua M.
Se alojó 3 noches en septiembre de 2023