4/10 Mediocre
Lyne D.
11 de mayo de 2024
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
Terrible communication with Host
Absolutely beautiful place. Very clean. Great views of the ships going by.
We feel our privacy was invaded. Maybe we are too sensitive? This may be a one time situation as the other reviews are outstanding. Better communication is needed regarding entry of the Apt by the host.
We had an issue with no hot water in the bath tub. We informed the host of the issue. We verbally gave approval for him to enter the next day while the 4 of us were gone for the day. He verbally told us, upon our arrival that night, he wasn’t able to fix the issue, which was fine, since there is also a shower in the master bedroom. The following day 2 of us left the Apt and the other 2 stayed at the Apt to relax. The host used his key and entered the Apt. He did not knock, at the door, before letting himself in. Our friends didn’t initially know he had entered until, the Host, was coming out of the Master bedroom. Upon our return our friends asked us if the Host had asked us to enter, for the second time, “ had he asked us in the driveway earlier that morning” when Myself and my husband had left in the morning. We had not. I immediately contacted the host on the Vrbo site that night, and did express my disappointment with his action to enter the 2nd time without our approval. The host replied on the VRBO site, he thought he had approval since he had the approval from the first time. I am assuming this is a one time incident and better communication is now going to be a priority regarding entry.
Lyne D.
Se alojó 4 noches en mayo de 2024