6/10 Normal
Tara H.
8 de enero de 2024
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
Great Location. Poor communication with owner
The property is just as described in listing. Great location close to sights. Surprised at how quiet the unit was but still in the middle of everything. Only problem was communication with owner. VRBO listing says receive check in information 3 days in advance. When I did not receive I sent a message to the owner. No response. 2 days before check in sent another message both through VRBO and WhatsApp. No response in 6 hours. Sent more messages through VRBO and WhatsApp. Still no response. Called VRBO and received another number to contact. No initial response. Then finally a message saying I would receive check in information 1 day before check in. The day before check in still no check in information. At 1600 the day before check in I sent more messages through VRBO and WhatsApp. Received a message they would send check in information soon. Finally received information and everything went OK from that point on. Could have had no issues if owner had replied to any of the messages saying that the listing was incorrect and would send check in information 24 hours in advance. I was already in Europe from the USA and worried about not having a place to stay over New Years Eve spending time on my vacation searching for another place to stay. Glad it worked out but communication is important and caused unnecessary stress.
Tara H.
Se alojó 3 noches en diciembre de 2023