6/10 Normal
Kathleen S.
17 de abril de 2024
Aspectos positivos: Llegada, comunicación y ubicación
We recently spent a week at Tamara’s home in Sedona, and while the location and views were exception
The property's location couldn't have been better, with easy access to restaurants, supermarkets, and hiking trails. The view from the property was truly stunning and provided a picturesque backdrop throughout our stay.
However, we were disappointed to find that the property did not match the depiction online. It appeared outdated and in need of some TLC. Upon arrival, we encountered multiple boxes in the living room, king bed very noisy with little movement and found the bedrooms lacking in adequate storage space for clothes (No bureaus).
We also faced several maintenance issues during our stay, including a broken slider door handle, a noisy heater, a broken chair, a bathtub that didn't drain properly (standing in 3 inches of water while showering), and in the second bathroom the tile has years of grime. While Tamara, the property manager, was responsive and attempted to address these issues promptly, some problems remained unresolved.
Despite our efforts to communicate our concerns to Tamara, we were met with resistance when requesting moderate compensation for the inconvenience. She dismissed our issues as minor and refused to compensate us.
While we didn't allow these issues to completely overshadow our enjoyment of Sedona, our experience at this VRBO property fell short of our expectations.We believe a better understanding from Tamara of how these issues were impacting our stay and better upkeep of the property could greatly enhance the guest experience.
Kathleen S.
Se alojó 7 noches en abril de 2024
