4/5 Bueno
Kimberly
14 de marzo de 2024
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada y comunicación
Lovely property but a couple of issues
This home is lovely and the resort is pristine. The private beach is outstanding, with lounge chairs, towels, food trucks, and a small shopping area. The resort has world class golf courses, tennis, pickleball, a marina, a grocery store, and a number of excellent restaurants.
However, you should know that you must pay a resort fee of $25 per person per day over and above your VRBO fee. We were told that we would not have to pay this fee, but when we gave our confirmation number to registration, we were still required to pay it (over $1200 for 7 adults). It was a very bad beginning to our stay, especially when the property manager would do nothing to make it right, and complained that we told registration we had rented the unit on VRBO since apparently the way he was avoiding the resort fee was to tell them we were "friends or family." The next day the owner did take care of reimbursing us.
We picked this unit because when we booked, the listing said it had a hot tub. The rental has two jacuzzis, but the heater does not work and my understanding is that they do not plan on fixing it.
I would recommend that the owner create a manual that tells the renter what is available in the resort. As it was, we were discovering things that were available in the resort the last two days we were there, and our experience would have been much better with a detailed manual. I did not think the Casa de Campo website was well laid out for learning what was available through it.
Kimberly
Se alojó 7 noches en febrero de 2024