6/10 Normal
Matt S.
21 de junio de 2022
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada y comunicación
Beautiful house lacking basic features
This is a very nice home in a quiet location right on the water and must say it’s a great place to entertain a large group of friends, however there were some very basic items missing and the guest experience was not good which took away from what could have been a great experience and from us returning here.
+ the power went out in the main house the first night and we were in the dark every night. There is something wrong with the grounding and no one came to fix it after multiple requests
+ air conditioning was not working in several rooms
+ missing many essentials such as soaps, dishwasher and laundry detergent etc things that a ‘luxury’ rental should have
The check in experience was not convenient as well as none of their team lives near the home. We had to leave the beach club early on holiday to check in so I could meet Arno at a time that was convenient for him and very inconvenient for us.
While we might not have been the best guests as it was 15 guys at a bachelor party in ibiza and did not leave the house spotless as requested with all dishes cleaned, trash taken out, etc, however we did not have the dish soap or dishwasher detergent to do the dishes. For a luxury rental we certainly were expecting more of the basics to be there.
Matt S.
Se alojó 3 noches en mayo de 2022
