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6/10 Normal
Caleb M.
11 de diciembre de 2023
Spacious Property w/ Excellent Management, Yet Needs Maintenance
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our family of 13 recently stayed at a property managed by Royal Destinations. While we were impressed with the management company's service, the condition of the property itself left much to be desired.Negatives:Property Condition: The home was visibly worn with holes in walls, gashes in the bathroom door, marks on cabinets, and dust in the closets, which impacted our comfort.Lack of Supplies: Essentials like towels, dishes, and sufficient bed hygine for our large group were inadequate.Sanitation and Safety Concerns: Missing mattress protectors raised hygiene issues. Additionally, the lack of a gate at the pool and no alarm on the basement door are worrying, particularly regarding Florida's safety regulations.Check-in Issues and Additional Costs: Our early check-in was delayed without a refund for the inconvenience. Moreover, extra amenities like pool heating were overly expensive.Positives:Location and Spaciousness: The property's location was excellent, and it provided ample space for our large group.Property Management:The service provided by Royal Destinations was exemplary. Their professionalism and responsiveness were commendable. Despite the property's shortcomings, our experience with the management company was positive. We wouldn’t choose this particular property again, but we would certainly consider other properties managed by Royal Destinations in the future.Conclusion:The property, though spacious and well-located, requires significant maintenance and better provision of amenities. The high-quality service from Royal Destinations was a notable positive aspect. For future stays, we would seek out other properties under their management, hoping for a better balance of quality and service.
